Dynamics 365 is a customer relationship management Software developed by Microsoft which has now increased it’s dimensions to help business grow.
Following business apps are available in dynamics 365 –
1.Dynamics 365 for Customer Engagement
2.Dynamics 365 for Retail
3.Dynamics 365 for business central
4.Dynamics 365 for Finance and Operations
5.Dynamics 365 for Talent

We will mainly focus on customer engagement.

Customer Engagement :
Customer Engagement includes different modules like Sales, Marketing, Customer Services ,Field service , project service automation.

Dynamics CRM is useful for providing business solutions to clients , growing small businesses, managing data and transactions and can be customized for different work areas as per the changing needs.It is used largely in the field of banking,medical industry and help desk sector.